Why Wynn Is Winning: Part 1 – The Last Luxury Standing

How Wynn Keeps Vegas Classy While the Strip Plays Dirty

Customer service isn’t just a buzzword; it’s the heartbeat of any joint worth a damn. So when I first walked into Wynn, I had a weird thought: Did I just leave Las Vegas? Not the Monet-meets-casino décor, with chandeliers dripping like they’re auditioning for a French palace. Not the clientele, half of whom look like they’ve got real jobs, not just crypto scams or TikTok clout. It was because nobody treated me like a mark. In a town where check-in feels like a shakedown, Wynn handed me a key card like I was a made man, no sighs, no upsell script, just pure class.

This two-part paid dive spills why Wynn’s the don of the Strip, while many other major resort properties fumble like amateurs in a backroom poker game.

Part 2 drops next week while I’m dodging emails and playing on the strip

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The Strip Forgot What Luxury Means

Vegas has always sold illusions; it’s the reason people go there. You can be whoever you want, and no one judges you. We had pirates sinking ships in the ‘90s, bottle service and DJs in the 2000s, now Gordon Ramsay’s face plastered on a $42 burger like he’s personally flipping it (Eater Vegas). But somewhere along the way, customer service got downgraded to an optional extra, like a $55 resort fee for “amenities” you never see. We’ve talked a lot about the issues of Vegas lately, but I don’t know that we have spoken enough about its smashing success. Caesars treats its Strip properties like kids in a bad divorce, starved for attention, shuffled around, always a little neglected. MGM’s a little better, but they’re charging $20+ to park like you should thank ‘em for the privilege, and sometimes their deals are hard to find.

Pro Tip: always check your rewards account and look at reward offers.